Privacy Policy
Privacy Policy Updated on: 13th June, 2024
Who we are
We are Sharda Peeth Yatra, a dedicated tour operator specializing in pilgrimage packages to the newly built Sharda Peeth Temple in the Teetwal region of Kupwara district, Kashmir. Our website address is https://shardapeethyatra.com.
Introduction
Sharda Peeth Yatra is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and share your personal information when you visit our website or use our services. We operate independently and are not affiliated with any religious organization. Our primary focus is on promoting tourism and providing high-quality pilgrimage and tour packages.
Information We Collect
We collect various types of information to provide and improve our services:
1. Personal Information
- Name
- Email address
- Phone number
- WhatsApp number
- City, State, and Country
- Address
- Number of persons in your travel group
- Travel plan details
- Type of journey (e.g., pilgrimage, leisure)
- Pickup and dropping points
- Message or special requests
- Additional travel-related information: such as travel history, health insurance, travel insurance, hotel preferences, meal preferences, and sightseeing preferences.
2. Interaction Data
We collect data on your interactions with our website and services:
- Links you click
- Products and services you view or purchase
- IP address and browser type
- Pages you visit and time spent on the site
- Account creation details
- Newsletter sign-up information
- Inquiry and support contact details
3. AI Chat Bot Data
When you use our AI Chat Bot services, we collect:
- Conversational data: Text of your conversations to improve services and personalize experiences.
- Technological data: Information from Google Dialogflow, Google Assistant, OpenAI, Meta AI, Microsoft AI, Business WhatsApp, Chat GPT, and other AI platforms used for intelligent responses.
- Cookies and similar technologies: For tracking browsing behavior and enhancing the functionality of the AI Chat Bot.
How We Use Your Information
We use your personal information for various purposes:
1. Service Provision
- To provide the products and services you request.
- To communicate with you regarding your account or order.
- To send you marketing and promotional materials.
2. Personalization
- To tailor our services and provide personalized recommendations.
- To improve our AI Chat Bot’s performance and accuracy.
3. Improvement and Security
- To enhance our website and services.
- To protect our rights, interests, and the security of our users.
Sharing Your Information
We do not sell, trade, or transfer your personal information to external parties without your consent, except as follows:
1. Service Providers
- Our service providers: Assist with providing our products and services.
- Marketing partners: Help us send marketing materials.
- Payment processors: Help process payments.
- Law enforcement or government agencies: If required by law.
2. Third-Party Tools
- Google Ads and Analytics: For targeted ads and performance tracking.
- Facebook and Meta Pixels: To monitor and improve ad effectiveness.
- Bing Ads and Analytics: For advertising and website optimization.
3. Data Usage for Google Ads
- We use your information to create custom audiences for Google Ads to show you targeted ads based on past interactions.
4. Compliance
- We comply with Google’s Customer Match Policy and other relevant laws and regulations.
Your Choices
You have control over your personal information:
- Opt-out of targeted advertising: Visit https://optout.aboutads.info/ or https://youronlinechoices.eu/.
- Manage cookies: Adjust your browser settings to manage cookies.
AdWords and Analytics Policies
1. Google AdWords and Analytics
- We comply with Google’s policies, including not collecting or storing personal information from minors without parental consent.
- We use Google Analytics to track website traffic and user behavior.
2. Facebook Pixel
- We use Facebook Pixel to track ad effectiveness and show relevant ads.
3. Bing Ads and Tags
- Bing Ads help us manage online advertising, and Bing Tags track marketing effectiveness.
Data Security
We take measures to protect your personal information:
- Secure servers: Use of encryption and secure servers to protect data.
- Access controls: Limiting access to your personal information to authorized employees.
- Confidentiality: Requiring employees to sign confidentiality agreements.
Hyperlink Policy
1. External Links
- Our website may include links to external websites for user convenience. We do not take responsibility for the content or reliability of these linked websites.
2. Inbound Links
- You are welcome to link to our website without prior permission, but our pages should not be loaded into frames on external sites.
Your Rights
You have rights regarding your personal information:
- Access and correction: You can access and correct your personal data.
- Deletion: Request the deletion of your personal data.
- Objection and restriction: Object to or restrict the processing of your personal data.
- Portability: Request an electronic file of your personal data.
- Withdraw consent: You can withdraw your consent for data processing at any time.
International Transfers
1. Data Collection Scope
- Our data collection is global, and data may be transferred and processed outside your country of residence to deliver our services.
2. Third-Party Transfers
- Some third-party service providers operate from countries with different data protection laws. We ensure the protection of your data during transfers.
Compliance with Privacy Laws
We comply with various international data protection laws, including:
- Malaysia Personal Data Protection Act 2010
- European Economic Area (EEA) Data Protection
- UAE Federal Decree Law No. 45 of 2021 on the Protection of Personal Data
- Hong Kong Personal Data (Privacy) Ordinance
- California Consumer Privacy Act (CCPA)
- Australian Privacy Laws
Comments and Media
1. Comments
- When visitors leave comments, we collect the data shown in the comments form, IP address, and browser user agent string to help with spam detection.
2. Media
- Avoid uploading images with embedded location data. Visitors can download and extract location data from images on our website.
Cookies
1. Use of Cookies
- We use cookies to store your name, email, and website in cookies for your convenience. Cookies last for a specific duration as per your interaction.
2. Embedded Content
- Articles may include embedded content from other websites, which may collect data about you and monitor your interaction.
Retention of Data
1. Lead Forms and Comments
- We retain personal data indefinitely to recognize and approve follow-up comments and queries.
2. User Accounts
- Users can see, edit, or delete their personal information at any time, except for changing usernames.
Your Rights Over Data
You have the right to:
- Access: Receive an exported file of your personal data.
- Delete: Request the deletion of your personal data.
Data Transfer and Security
1. Where We Send Your Data
- Data, including comments, may be checked through an automated spam detection service.
2. International Transfers
- We handle international data transfers with care and comply with applicable data protection laws.
Disclaimer
1. General Disclaimer
- We are not affiliated with any specific religion but offer pilgrimage and tour packages to various destinations.
2. Ads and Content
- Our ads comply with Google AdWords policy, and we do not promote or incite hatred based on religious beliefs.
Children’s Privacy
1. Services for Adults
- Our services are not intended for individuals under 18. We do not knowingly collect personal information from minors without parental consent.
2. Protection of Minors
- If we learn that a child has provided personal information without proper consent, we will delete such information.
Changes to the Privacy Policy
We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page, and the effective date will be updated accordingly.
Contact Us
For any questions about this Privacy Policy, please contact us at:
- Email: booking@shardapeethyatra.com
- Phone: +91-9650179451
- Address: Sharda Peeth Yatra, Teetwal, Kupwara, Kashmir, India
By using our website and services, you consent to our use of cookies and data as described in this Privacy Policy. For more information, please refer to our Cookies Policy.
Comments
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Cookies
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Who we share your data with
If you request a password reset, your IP address will be included in the reset email.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where your data is sent
Visitor comments may be checked through an automated spam detection service.